FAQ
PRODUCTS
Why should I use Ribbon products?
Ribbon products are designed to make your life easier and more sustainable. Our silicone dishware offers unbeatable durability and versatility, making it ideal for everyday use, whether you're feeding your kids or enjoying a meal yourself. Plus, they're eco-friendly, helping you reduce waste and make environmentally conscious choices.
What are Ribbon products made of?
Ribbon products are crafted from high-quality, food-grade silicone. This material is not only safe for you and your family, but it's also extremely durable, ensuring your dishware will last for years to come. Our prodcuts are free of BPAs, BPSs, phthalates, lead, and adhesives.
To learn more about our material, please visit our materials page.
Where are the products made?
Our Ribbon products are proudly manufactured in Bucheon, South Korea, where we maintain rigorous quality control standards to guarantee your satisfaction.
We proudly collaborate with Daesung Silicone, our esteemed manufacturing partner. Daesung Silicone boasts an impressive 35-year legacy as the oldest silicone factory in Korea.
Can I put in the oven, microwave and dishwasher?
Yes, you can! Our silicone dishware is designed to withstand a wide range of temperatures. They're oven-safe, microwave-safe, and dishwasher-safe, offering convenience and versatility in your kitchen. You can even bake with our products!
How do I recycle?
We're committed to sustainability. To recycle Ribbon products, we recommend looking for local recycling facilities that accept silicone products. Also, check if Terracycle accepts silicone products in your area. Terracycle is a company that specializes in recycling various materials.
Additionally, to reduce waste, consider using silicone dishware for as long as possible and exploring the options mentioned above to give it a second life before considering disposal.
SHIPPING & ORDERS
How do I change / cancel my order?
Please email us at hello@ribbonkitchen.com with your order number & requested changes. We will do our best to accommodate your requests.
Where do you ship from?
Every single order is hand-picked, carefully packaged, and dispatched from our North Carolina warehouse. To get more information about shipping duration and costs for your specific order, we suggest moving forward to the checkout from your cart. This way, you can review all available shipping options, associated costs, and estimated delivery times prior to entering your payment information.
How can I return / exchange my order?
We hope you love your Ribbon products just as much as we do, but we apologize if we didn’t meet your expectations. If for any reason you’re not satisfied with the Ribbon products you purchased from ribbonkitchen.com, please send us an email at hello@ribbonkitchen.com.